Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other factors outside your control, so previous results do not predict future results. A win is never certain, and losses cannot be recovered by continuing to gamble. Set a budget before you begin and treat any money spent as an entertainment cost.

Only gamble with money you can afford to lose after covering your normal living costs and financial commitments. Gambling should not affect your rent, mortgage, bills, food, education, savings or other essential expenses. Never use borrowed money, credit intended for important expenses or money needed by someone else to continue playing.

Practical habits for safer play

• Decide how much time and money you are prepared to spend before you start.
• Keep a record of your deposits, wagers, wins and losses so you understand your overall position.
• Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Do not assume that a game is due to produce a win because it has not done so recently.
• Avoid gambling as a response to financial pressure, personal problems or difficult emotions.
• Keep gambling separate from essential household money and other financial goals.
• Talk openly with someone you trust if gambling is becoming difficult to control.

It can also help to make a personal rule that you will stop when your planned budget or time limit is reached. A limit is most useful when it is decided before gambling begins, rather than changed during a session. If you find it difficult to follow your own rule, consider using an available account restriction, taking a longer break or seeking professional support.

Tools and personal limits

Depending on the features available for your account and the requirements that apply to the service, responsible gaming controls may include deposit limits, wagering or loss limits, session reminders, time limits, temporary account breaks and self-exclusion. These tools are designed to help you manage your gambling, but they work best when used before concerns become serious.

Consider setting limits before you play

1. Choose an amount that fits comfortably within your disposable entertainment budget.
2. Choose a period over which the limit will apply and make sure you understand how the setting operates.
3. Allow time for a limit to take effect where the applicable rules require a waiting or cooling-off period.
4. Do not increase a limit simply because you have lost money or want to keep playing.
5. Review your activity regularly and reduce your limits if gambling is taking more time or money than intended.

A temporary break can be useful when you want to pause gambling without making a longer-term decision. Self-exclusion is a stronger option for people who want to prevent themselves from accessing gambling services for a chosen period or until a further step is completed. If you request a break or self-exclusion, do not attempt to open another account or use another person’s account to continue gambling.

If a limit, break or self-exclusion option is available, read the instructions carefully before confirming it. Account controls may have different effects, time periods and conditions. For questions about the operation of an account feature, use the support channel made available by Crown Gold Casino. We cannot provide individual financial or medical advice, so consider speaking with a qualified professional if you need help with a wider problem.

Recognising when gambling may be a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. A single sign does not necessarily mean that someone has a gambling disorder, but repeated concerns are a reason to pause and seek advice.

Warning signs can include

• Spending more time or money gambling than you intended.
• Trying to win back money that has already been lost.
• Feeling restless, irritable or anxious when you try to stop or reduce gambling.
• Hiding gambling activity, losses or transactions from family, friends or colleagues.
• Borrowing money, selling possessions or missing payments to fund gambling.
• Using money set aside for bills, savings or other important purposes.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Gambling to escape sadness, stress, loneliness, anger or other difficult feelings.
• Arguing with people close to you because of gambling.
• Missing work, study, appointments or personal responsibilities.
• Continuing to gamble despite financial, relationship, legal or emotional consequences.
• Feeling guilt, shame or regret after gambling, then returning to play.

If any of these signs feel familiar, stop gambling and take the concern seriously. You do not need to wait for a crisis before asking for help. Speaking with a trusted person can make it easier to create a plan, protect your finances and maintain a break from gambling. A qualified gambling counsellor or health professional can provide confidential guidance suited to your circumstances.

If gambling is connected with thoughts of self-harm, harm to another person or an immediate safety concern, seek urgent assistance through the appropriate emergency or crisis service in your location. Your immediate safety is more important than any gambling account, balance or loss.

Support, account safety and age requirements

Australian players who are concerned about gambling can seek help from an Australian gambling support service, a qualified counsellor, a general practitioner or another trusted health professional. Support services may offer information, counselling, financial guidance and help with self-exclusion or other protective steps. The right service can depend on where you live and the nature of your concern, so use a reputable Australian source to find current assistance.

You can also involve a trusted family member, friend or support person. Tell them what you want to change and ask them to help you follow your plan. Useful steps may include removing saved payment methods, reducing access to available funds, asking your bank about gambling-related transaction controls where offered, and reviewing subscriptions or other regular expenses. These steps should complement, not replace, professional support when gambling is causing harm.

Protecting your account

• Keep your login details private and use a strong, unique password.
• Do not allow another person to use your account or use another person’s account.
• Check your account activity and payment records regularly.
• Contact the service through its available support channel if you notice activity you do not recognise.
• Keep your personal information accurate and follow any identity or account security requirements.
• Close or restrict access to the account if you have decided to stop gambling.

Gambling services are not intended for children or people who are below the legal gambling age. Do not permit anyone under the applicable legal age to access or use an account. Adults should take reasonable steps to keep devices, passwords and payment methods secure so that underage people cannot gamble.

Responsible gaming is an ongoing choice. Review your habits regularly, use available controls early and stop if gambling is no longer enjoyable or affordable. Crown Gold Casino encourages players to make informed decisions and seek independent help whenever they have concerns about their gambling.